Privacy Policy

When you bring your car in or reach out to us, we'll collect stuff like:

• Personal Details: Name, phone number, email - the basics so we can actually contact you when your BMW's ready.
• Vehicle Info: Make, model, VIN, mileage, service history. Can't diagnose what we don't know about, right?
• Payment Data: Credit card info, billing address - though our payment processor handles the heavy lifting here.
• Communication Records: Emails, texts, phone calls about your service. Helps us remember what you asked for six months ago.
• Website Usage: IP address, browser type, pages you visited. Standard web stuff that helps us fix broken links.

We're not out here collecting anything weird. Just what we need to fix your car and run a legitimate business.

We're not selling your data to random companies. Here's what we actually do with it:

• Service Delivery: Schedule appointments, perform diagnostics, keep track of what we did to your car last time.
• Communication: Send you updates about your vehicle, follow-ups on service, maybe a reminder when you're due for maintenance.
• Payment Processing: Charge you for parts and labor. Pretty essential to staying in business.
• Legal Compliance: Keep records for warranty claims, tax purposes, that sorta thing.
• Service Improvement: Figure out where we can do better, track common issues with certain models.
• Marketing: Occasionally we'll send out promotions or service specials. You can opt out anytime - we won't be offended.

Bottom line? We use your info to do our jobs and maybe let you know about deals. That's it.

We're pretty protective of your info, but there're a few situations where we gotta share:

• Parts Suppliers: Sometimes we need to order specific parts with your VIN to get the right components for your European ride.
• Payment Processors: Companies like Stripe or Square handle credit card transactions securely.
• Service Partners: If we need specialized work done - like transmission rebuilds we outsource - they'll need basic vehicle info.
• Legal Requirements: If the law says we gotta hand something over, we will. Subpoenas, court orders, that kinda thing.
• Insurance Companies: When you're filing a claim and need documentation from us.

We don't sell your email to spam lists or anything sketchy like that. Period.

Security's not just for your car's alarm system. Here's what we do to keep your info safe:

• Encryption: Our website uses SSL encryption - that little padlock in your browser bar means your data's scrambled during transmission.
• Secure Storage: Customer records are stored in password-protected systems with limited access.
• Staff Training: Our team knows not to leave customer info lying around or discuss your business with randos.
• Payment Security: We don't store full credit card numbers. Our payment processors handle that with PCI compliance.
• Regular Updates: We keep our systems patched and up-to-date to prevent vulnerabilities.

Look, no system's 100% hack-proof, but we take reasonable precautions. We protect your data like we'd protect our own tools - carefully.

Yeah, our website uses cookies. Not the chocolate chip kind, unfortunately.

What we use 'em for:

• Essential Cookies: Keep you logged into our customer portal, remember your shopping cart if you're buying parts.
• Analytics Cookies: Help us see which pages people actually visit, how long they stick around, where they click.
• Preference Cookies: Remember your settings like language preferences or if you've dismissed certain pop-ups.

You can disable cookies in your browser settings, but heads up - some parts of the site might not work right. Most browsers let you block third-party cookies while keeping the functional ones.

We're not using cookies to track you across the internet or build some creepy profile. Just basic website functionality and understanding how people use our site.

It's your data, and you've got some say in what happens to it. Here's what you can do:

• Access Your Info: Ask us what data we've got on you. We'll pull up your customer file and show you.
• Correct Mistakes: Got a new phone number? Email changed? Let us know and we'll update it.
• Delete Your Data: Want us to wipe your records? We can do that, though we might need to keep some stuff for legal/tax reasons.
• Opt Out of Marketing: Don't wanna hear about our spring tune-up specials? Just click unsubscribe or tell us directly.
• Data Portability: Want a copy of your service history to take elsewhere? We'll export it for you.
• Withdraw Consent: Change your mind about something you agreed to? Let us know.

To exercise any of these rights, just shoot us an email at service@lumirithsaga.info or call (416) 555-7293. We'll sort you out within a reasonable timeframe.

If you're in Canada, you've got rights under PIPEDA. If you think we've messed up handling your data, you can file a complaint with the Privacy Commissioner of Canada.

We might tweak this privacy policy now and then. Maybe the law changes, maybe we add new services, maybe we realize we forgot something.

When we make changes, we'll update the "Last updated" date at the top of this page. If it's something major - like we completely change how we handle data - we'll let you know more directly, probably via email.

It's worth checking back here occasionally, especially if you're the thorough type. Most updates'll be minor clarifications, not huge overhauls.

Got questions about this privacy policy? Worried about something? Just wanna chat about how we handle data?

We're usually pretty quick to respond. During business hours, you'll probably hear back same day. We take privacy seriously, so don't hesitate to ask.